What my clients say

Part II – General Information
1. How did you find Michael Farrell?
Channel Replies Clients (%) Workload (%)
Word of mouth 10 66.7 85.49
Website 3 20 12.01
Italian Yellow Pages 0 0 0
Italian Association of Translators and Interpreters 1 6.7 1.9
Other 0 0 0
Cannot remember 1 6.7 0.6

The figures in the first two columns show how many clients come through each specific channel (number and percentage). However not all clients are equal: some provide more work than others. The third column shows how much work came through each channel during the three years covered by the survey (each client is weighted accordingly).

2. What services have you asked Michael Farrell to provide?
Service Replies Clients (%) Workload (%)
Translation 15 100 100
Transcreation 1 6.7 1.48
Website Localization 0 0 0
Revision/Editing 3 20 5.66
English Language Consultancy 2 13.3 1.73
Courses and Workshops 0 0 0
Other 0 0 0

Respondents could choose more than one reply.

3. Would you recommend Michael Farrell to other companies/people looking for translation and language service providers?
Recommend service to others Replies Clients (%) Workload (%)
Yes 15 100 100
No 0 0 0

All respondents would recommend Michael Farrell to other companies/people looking for translation and language service providers.

Introduction>>
Personal Data>>
Expression of satisfaction with the service>>
Final considerations>>