What my clients say

Part III – Expression of satisfaction with the service
1. Response time to requests for quotes/information about the service.
Response time to requests for quotes/information Replies Clients (%) Workload (%)
Very Satisfied (5) 10 66.7 82.65
Satisfied (4) 5 33.3 17.35
Fairly Satisfied (3) 0 0 0
Not Very Satisfied (2) 0 0 0
Dissatisfied (1) 0 0 0
Not applicable / never requested 0 0 0
Average 4.67 4.83

All respondents are satisfied with the response time to requests for quotes/information, and the average is very close to very satisfied. The average is calculated by assigning 5 points for very satisfied, 4 for satisfied, 3 for fairly satisfied, 2 for not very satisfied and 1 for dissatisfied.

2. Clarity/transparency of quotes/information before the service is provided.
Clarity/transparency of quotes/information Replies Clients (%) Workload (%)
Very Satisfied (5) 14 93.3 99.39
Satisfied (4) 1 6.7 0.61
Fairly Satisfied (3) 0 0 0
Not Very Satisfied (2) 0 0 0
Dissatisfied (1) 0 0 0
Not applicable / never requested 0 0 0
Average 4.93 4.99

All respondents are satisfied with the clarity of offers and almost all are very satisfied.

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